Privacy Policy – LinkOurFamily

Effective Date: 1st August 2025

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1. Introduction

LinkOurFamily Pty Ltd (“LinkOurFamily”, “we”, “our”, “us”) complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle your personal and sensitive (health) information when you use our website, app, and related services. By using our services, you consent to the practices outlined here.

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2. What We Collect

Personal Information: name, contact details, date of birth, emergency contacts.
Sensitive Information: with your consent, medicine lists, dosages, appointments, care notes, health provider details.
Technical Data: IP address, device IDs, browser type, operating system, usage data.
Communications: messages, feedback, and support requests.

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3. How We Collect It

We collect data directly from you, from other users you authorise, and automatically via cookies, analytics, and similar tools.

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4. How We Use It

We use your information to provide and improve services, enable secure sharing with authorised parties, send reminders/alerts, maintain health and care information, ensure platform security, and meet legal obligations.

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5. Disclosure of Information

We share data only with:

• Authorised users you nominate

• Trusted service providers (e.g., hosting, secure storage, notifications)

• Regulators or law enforcement when required

• In corporate transactions, with safeguards in place

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6. Cross-Border Disclosure

Some service providers may store/process data overseas (e.g., [insert countries]). We take reasonable steps to ensure overseas recipients comply with the APPs or equivalent protections.

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7. Data Security

We use encryption, secure servers, access controls, and monitoring to protect data. While we take all reasonable measures, no method is 100% secure.

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8. Retention

We retain data only as long as necessary for service delivery and legal compliance, then securely delete or de-identify it.

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9. Access and Correction

You can request access to or correction of your information by contacting us. We will respond within a reasonable time under the APPs.

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10. Complaints

Contact us if you believe we have breached the APPs. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

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11. Cookies

We use cookies to improve functionality and analyse use. You can disable them in your browser, but some features may not work properly.

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12. Changes

We may update this policy from time to time. Changes will be posted with an updated effective date.

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13. Contact

LinkOurFamily Pty Ltd
Email: info@linkourfamily.com